At Unwrap Her, we take pride in delivering your order safely and on time. Our goal is to ensure every order reaches you quickly, securely, and with full transparency.
Orders are processed Monday through Saturday, excluding Sundays and public holidays.
All orders placed before 2:00 PM IST are dispatched the same business day.
Orders placed after 2:00 PM IST are dispatched on the next business day.
During high-volume periods, including sales events and holidays, orders may be processed and shipped on the next business day.
For urgent or time-sensitive orders, please contact us before placing your order to confirm availability and shipping times.
We strive to maintain accurate inventory levels on our website.
Products that are not currently available will be marked as Out of Stock.
If an inventory discrepancy occurs after an order is placed, our team will contact you promptly to discuss available options, including waiting for restocking, selecting an alternative product, or receiving a refund.
We ship through reputed Indian courier partners so every parcel is trackable end to end. Every order goes out in plain, unmarked packaging with no indication of its contents on the outside.
Express delivery is available on request for serviceable pincodes.
We currently ship across India, to every pincode our courier partners service.
All prices are in Indian Rupees and inclusive of GST. There are no customs duties or import charges on a domestic order.
Discreet Packaging
Every order is despatched in an opaque, unbranded outer bag. The shipping label carries only the sender name and address — the contents, category and product names appear nowhere on the outside of the parcel.
International Orders
We do not ship outside India at present. If you would like an order delivered abroad, please contact us before placing it.
Bulk orders and bridal sets may need extra handling time, depending on stock.
For made-to-measure or customised pieces, our team will confirm the production and delivery timeline with you before we despatch.
Once your order has shipped, you will receive a confirmation email with tracking details.
You can track your shipment directly through the carrier's website for the most accurate delivery updates.
Please inspect your order immediately upon arrival.
Report any of the following within 48 hours of delivery:
Please photograph the parcel and the item before the packaging is discarded — it is what lets us raise the claim with the courier. Claims reported after 48 hours may not be eligible for replacement or refund, and Unwrap Her is not responsible for damage resulting from handling after delivery.
If your shipment is lost or significantly delayed, please contact our support team.
We will work directly with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.
If you have not received your package within 10 business days of the expected delivery date, please contact us. After verifying the shipment status with the carrier, we will provide a replacement shipment if the package is confirmed lost or cannot be delivered.
For shipping-related questions, order status inquiries, or urgent delivery requests, please contact us:
Email:
unwrapher@gmail.comCustomer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
Thank you for choosing Unwrap Her.
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