Unwrap Her, operated by Unwrap Her("we", "our", "us"), respects your privacy. This policy explains what we collect when you shop with us, why we collect it, and what you can ask us to do with it.
We sell intimate apparel, and we understand that an order from us is private. We do not sell your data, we do not share your purchase history with advertisers, and every parcel leaves in plain, unbranded packaging.
Details you give us
Your name, delivery address, email address and phone number when you place an order or create an account.
Order information
What you bought, the size and colour you chose, the amount paid and the delivery status.
Payment information
Handled entirely by our payment gateway. We receive a confirmation and a reference number — we never see or store your full card number, CVV or UPI PIN.
Technical information
Your IP address, browser and device type, and the pages you visit, collected through cookies so the site works and we can see what needs improving.
We use your data only for the purposes you would expect:
We will only send you marketing messages if you have asked for them, and every one carries a way to stop them.
We share the minimum necessary, and only with parties who need it to complete your order:
We never sell your personal data, and we never share your purchase history for advertising.
Cookies keep your cart and your login working between pages — without them the site cannot function. We also use them to understand which pages people find useful.
You can block or delete cookies in your browser settings. Blocking the essential ones will stop the cart and checkout from working.
The site runs over HTTPS, passwords are stored hashed rather than in plain text, and access to order data is limited to the people who need it to fulfil your order.
No system is perfectly secure. If a breach ever affects your data, we will notify you and the Data Protection Board of India as the law requires.
Order and invoice records are kept for eight years, which is what tax and company law in India requires. Account details are kept until you ask us to delete the account. Anything we no longer need is deleted.
Under the Digital Personal Data Protection Act, 2023 you can:
To exercise any of these, write to us at the address below. We will respond within 30 days.
This store is for adults. We do not knowingly sell to, or collect data from, anyone under 18. If you believe a child has given us their data, tell us and we will delete it.
We may update this policy as our practices or the law change. The effective date at the top always shows the current version.
For any question about your data, or to make a complaint, our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021 is reachable at:
We acknowledge every complaint within 48 hours and aim to resolve it within one month.
