Refund and Return Policy

You have 7 days from the date of delivery to raise a return or exchange request for an eligible item. Requests raised after 7 days cannot be accepted.

If your parcel arrived damaged, or the item inside is not what you ordered, tell us within 48 hours of delivery and send a photograph of the item and its packaging. We will replace it or refund it in full, including shipping.

• ✓Items must be unworn, unwashed and free of any stains, perfume, deodorant or make-up marks.
• ✓All original tags, labels, hygiene seals and packaging must be intact and attached.
• ✓Please try the piece on over your own innerwear. Returns that arrive worn, washed, damaged or with a broken hygiene seal will be sent back to you and cannot be refunded.

• ✓If the size is wrong, you can exchange the item once within 7 days of delivery, subject to the same hygiene conditions above and to the replacement size being in stock.
• ✓We charge no restocking fee on any return or exchange.
• ℹIf the size you want is unavailable, we will refund you instead.

For hygiene and safety reasons, the following cannot be returned or exchanged unless they reach you damaged or faulty:

• ✗Any item whose hygiene seal or tag has been removed or broken
• ✗Briefs, thongs, bodystockings and other intimate pieces once unsealed
• ✗Items altered, customised or made to your measurements
• ✗Any item sold as "Non Returnable" or bought in a clearance sale

• ✓Once we receive and inspect your return, we will issue a refund to your original method of payment.
• ✓We initiate the refund within 3 business days of the returned item passing inspection.
• ✓UPI refunds usually appear within 1–3 business days; card refunds take 5–7 business days to show on your statement, depending on your bank.
• ℹRefunds are always made to the original payment method. GST charged on the item is refunded with it.
• ℹShipping charges are non-refundable, except where the item arrived damaged, faulty or incorrect.

• ℹWhere our courier partner services your pincode we will arrange a reverse pickup; otherwise you may self-ship the item to the address we share with your return authorisation.
• ℹReturn shipping is on us when the item arrived damaged, faulty or incorrect. For a change of mind, the cost is yours.
• ℹWe recommend using a trackable shipping service and purchasing shipping insurance.
• ℹWe are not responsible for returns lost in transit.